We recently conducted a user survey about Urgent Alerts sent to the community via text message. There were 50 responses in total. Here are the complete results, including all user comments.
Please post discussion related to this in the community forum on Nextdoor Virginia-Highland, a closed social network for Virginia-Highland residents, that also includes the Urgent Alerts system. If you’re a resident and not already a member, please join.
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Currently, Urgent Alerts are only for time sensitive and urgent messages that could enable Virginia-Highland residents to protect their safety and household security in the event of imminent danger. These Urgent Alerts are sent via text message to cell phones, for immediate viewing. (Example: “Caution! There’s a crazy WM age 20 wielding a machete, walking up Virginia at Barnett. I called 911″)
Seeking your feedback, would you also want to RECEIVE any of the following types of messages as text message to your mobile phone?
1. Messages sent by dog owners about their LOST dogs? (Example: “My yellow lab Buddy got loose from our yard on Drewry. Has collar with ID tags. Photo on Nextdoor. If seen call 404-123-4567″)
- Yes, I would want to receive this type of message as a text message = 52%
- No, I would not receive this type of message as a text message = 48%
SURVEY COMMENTS:
YES. For many people pets are like children, and a lost pet is urgent and time sensitive. Time is of the essence and could be a matter of life and death. The more people who know, and who can help, the better.
YES. That is what a community does – look out and (hopefully) notify each other.
YES. My dogs are like regular family members…
YES. Pets are part of everyones family….a loss is devasting so the more people that are aware when it matters may be the difference in returning the pet safely.
YES. I understand that the owner is probably in a panic and would want to help.
YES. pets are important family members and helping reunite a dog with it’s family is an urgent issue of safety for the animal and emotional relief for the family. Also, usually loose dogs present traffic hazards and the sooner they are off the street and back home the better.
YES. I have dogs and cats
YES. It is emergency to any animal owner.
YES. Animal in danger, time sensitive
YES. urgent
YES. Loose animals present safety hazards
YES. doesn’t hurt, is not overused, and seems timely (we do not have a dog but always happy to help neighbors)
NO. Granted, they are time-sensitive, but not safety-oriented.
NO. should be more emergency oriented
NO. I want to reserve the text alerts for safety (human) cocnerns
NO. If he has a collar, it will work. A text is not more likely to make me on the lookout. NOT urgent.
NO. Someone is either going to look at a dog’s tag and contact the owner or not regardless of whether they’ve received a text message asking them to do this.
NO. I already get the e-mail version of this. It seems like this happens so often and I do not want to receive that many texts
NO. Limit # of text messages. Also if I SEE a dog I can go out and then try to find that info.
NO. Posting on the website itself should be sufficient, IMO. Don’t need the text message noise.
NO. I could honestly go either way on this one, but leaning toward the no.
NO. There are 700 members on the list. The chances tha a lost dog is one of theirs is nill.
[It appears you may not have understand the question. This question was not asking about a person sending a report to everyone about a lost dog that that was found. It is asking about messages sent by dog owners about their LOST dogs.]
NO. I prefer all postings are through email, not text message.
[If you prefer all postings are through email, not text message, you can set your preferences in Nextdoor for that. Therefore this is not applicable to you.]
NO. I don’t text (at this time)
[If you don't text, then this is not applicable to you.]
NO. I have my phone set to reject any and all text messages
[If your phone is set to reject any and all text messages, then this is not applicable to you.]
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2. Messages sent by residents about FOUND dogs with no ID tags? (Example: “I found a beagle wandering on Barnett at Greenwood. No tags. In my backyard for safekeeping. See Nextdoor for photo.”
- Yes, I would want to receive this type of message as a text message = 43%
- No, I would not receive this type of message as a text message = 57%
SURVEY COMMENTS:
NO. Someone finding a dog isn’t as time sensitive. A person can post to Nextdoor with a regular post to get the word out. It doesn’t need to go to everyone via cell phone. Only the owner needs to know. It doesn’t require everyone getting a text message.
NO. If the dog is safely secured, not injured and not posing any eminent risk I feel the message could be a regular email message – owners are sure to be looking for any word of their pet’s wherabouts.
NO. Posting on the website itself should be sufficient, IMO. Don’t need the text message noise.
NO. The law states that the rabies / license tag should be worn around the neck of the dog for whom it was issued at all times. These tags are traceable. As long as dog owners aren’t criminals then their animal will always have ID.
NO. Dog is safe. Urgent email is enough.
NO. Can place on the website. I think the text system should be reserved for safety concerns.
NO. not urgent
NO. NOT urgent, but I would be MORE receptive because there is actually someone on the lookout for that message. If they are looking for their dog though, they should be checking the forum.
NO. It’s not safety-oriented.
NO. Not overly urgent as the dog is safe.
NO. No threat to safety of the dog.
NO. I do still want to see this via email, but not on a text
NO. Limit # of text messages. Also if I LOSE a dog I can go out and then try to find that info.
NO. I prefer all postings are through email, not text message.
[If you prefer all postings are through email, not text message, you can set your preferences in Nextdoor for that. Therefore this is not applicable to you.]
NO. I don’t text (at this time)
[If you don't text, then this is not applicable to you.]
YES. My dog slipped out of his collar once and chased a squirrel. I would want to know if someone found him asap.
YES. I would want to find the dog’s home ASAP if I found a lost dog.
YES. That is what a community does – look out and (hopefully) notify each other.
YES. We have 2 dogs and I would want to know immediately because they don’t wear there tags unless we take them off the property because of the dangers of choking with very playful dogs. They are microchipped so we hope that would cover us especially with our yard fenced and locked, it would be a huge help to know so quickly.
YES. However, contacting local vets is the right way to help people find their dogs.
YES. same as above – doesn’t hurt, not overused
YES. I have dogs and cat.
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3. Messages sent by residents about road closings in the neighborhood caused by unplanned disasters such as flooding, trees down and major automobile accident? (Example: “N. Highland at Barnett flooded under 3 feet of water. Impassable, dangerous. Use alternate route.”)
- Yes, I would want to receive this type of message as a text message = 86%
- No, I would not receive this type of message as a text message = 14%
SURVEY COMMENTS:
YES. This info is only useful if you get it quickly.
YES. People may be at work and not have access to their e-mail to receive this information without a text.
YES. to help neighbors avoid bad road conditions or backups and not contribute to the problem by having motorists going to thiis impassable location causing backups and delays.
YES. very helpful – i get daily digest due to too many emails otherwise, but get news such as this too late at times if i wait for digest
YES. That’s safety-related and time sensitive.
YES. So I could avoid the area.
YES. Since these situation an often be emergencies, I wouldn’t mind receiving text messages.
YES. This affects personal safety.
YES. Impacts personal safety
YES. emergency
YES. It affects the whole hood
YES. urgent
YES. just makes sense.
NO. Roads close all the time, we have a dense grid and it is always easily dealt with. Give yourself an extra 5 minutes.
NO. My email inbox is filled to overflowing every day — enough!
[Perhaps you do not know you can do this, but if your email inbox is "overflowing" every day, then consider setting your Nextdoor preferences to receive emails as "Daily Digest" instead of individual emails for each post and reply.]
NO. I don’t text (at this time)
[If you don't text, then this is not applicable to you.]
NO. I prefer all postings are through email, not text message.
[If you prefer all postings are through email, not text message, you can set your preferences in Nextdoor for that. Therefore this is not applicable to you.]
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4. Messages sent by residents about planned road closings for upcoming events in the neighborhood? (Example: “Streets in VaHi will be closed for 10K Race to Cure World Hunger, see Nextdoor for details”)
- Yes, I would want to receive this type of message as a text message = 24%
- No, I would not receive this type of message as a text message = 76%
SURVEY COMMENTS:
NO. I would see it in the daily digest
NO. those could be sent via email
NO. Not urgent.
NO. Not urgent
NO. Should be posted on the website but not sent as messages
NO. not urgent
NO. Roads close all the time, we have a dense grid and it is always easily dealt with. Give yourself an extra 5 minutes.
NO. That can wait for daily digest.
NO. if it’s in advance, a regular email should do.
NO. This is predictable info and should be found in predictable locations (NextDoor, VHCA, or wherever we agree on)
NO. Again, doesn’t happen often and easy to ignore a text, but overall, helpful to know and may miss in daily digests – though not as urgent as 3, which i DEFINITELY think should be included
NO. This is a planned event; as such that type of info should be posted with the event.
NO. This cannot possibly be defined as “urgent”.
NO. If it’s an upcoming event, this isn’t of an urgent nature.
NO. Urgent means unplanned in my book
NO. Redundant information
NO. Planned road closing are not safety-related, time-sensitive. They are merely disruptive to typical routines.
NO. Does not need the immediacy/urgency of a text
NO. I do still want to see this on e-mail but not on a text. We SHOULD be able to know about this in advance
NO. Posting on website should be sufficient.
NO. These are planned in advance and are not emergencies. These should be posted as regular posts to Nextdoor, not as urgent alerts.
NO. I don’t text (at this time)
[If you don't text, then this is not applicable to you.]
NO. I prefer all postings are through email, not text message.
[If you prefer all postings are through email, not text message, you can set your preferences in Nextdoor for that. Therefore this is not applicable to you.]
YES. I’ve been late to work before due to a road closing I didn’t know about.
YES. This assumes that there is a day or so between the posting and the activity. If it is for same day closings, then it really falls into #3 for me and I would want the alert.
YES. because i can’t keep track of all the events.
YES. It affects the whole hood
YES. Why is this phrased differently than the disaster closing? I want text alerts that say, for example, “Virginia between Barnett and Park closed Saturday-Sunday.”
[To answer your question, it is phrased differently than the disaster closing because it is a different use case. Roads closed due to disaster are typically unplanned situations. Roads closed due to scheduled events are typically planned in advance.]
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